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NPC Market™ Handbook

Effective Date: July 1st, 2025

NPC Market™ is where real stories meet meaningful products. While most orders go smoothly, here is what you need to know in case something is not right with your order.

What Can Be Returned

You can request a return or refund within 48 hours after receiving your item if any of the following applies

  • •The product listing does not state "Non-returnable."
  • •The item is damaged or defective when it arrives
  • •The item is incorrect and does not match your order
  • •Parts of the item are missing in a way that affects its use

Photo evidence is required. Please send clear photos or videos within 48 hours of delivery to support@gophee.com.

Delivery is counted from the time our system marks the order as arrived. If you do not confirm manually, the system will auto-complete the order after 7 days

What Cannot Be Returned

We cannot accept returns for the following:

  • •If a product listing explicitly states "Non-returnable," the item cannot be returned.
  • •Change of mind or personal preference such as color or texture
  • •Minor variations in shape or details caused by handmade processes
  • •Consumable food products
  • •Personal use items such as underwear or hygiene-sensitive products
  • •Any product that has been used, worn or altered in any way

How to Request a Return

  1. 1Contact us at return@gophee.com within 48 hours of receiving your item
  2. 2Include your order number, reason for return and photo or video proof
  3. 3Gophee will review your request and reply within 48 hours
  4. 4If approved, we will send you return instructions and tell you whether shipping costs will be covered

Refunds

Refunds are issued using your original payment method in your original currency

Refunds take around 7 to 10 business days to appear

If the returned item does not meet the return conditions, no refund will be issued